my zerolift experience

[sleepy240]

let me start by saying that had it not been for my local performance shop things probably would have gotten ugly... Now Ive never been to zerolift and I dont know what goes on there but I want to say they are the shadiest low down shop I've ever had dealings with in my whole life, and if this thread keeps one person from not buying a motor from them then I will have done some good in this world. Ok so heres my epic...

Day 1: go by Ballastic Speedwerks here in Bowling Green, KY and inquire about purchasing rb25 clip... Alan, one of the owners calls Mike at zeroloft and asks about adding another clip to the sr clip that was already supposed to be coming(late since march may I add) and he says sure bbut I need the cash right away as it will be delivered in 3 days. So I arrange to sell my s14 drive damn near to ohio to drop it off and dirve straight back with cash for my cip.

Day 3: Motor is supposed to arrive however, nothing comes and Ballastic leaves for a car show

Day 5: Call ballastic alan calls zerolift and gets 2 stories... first story there was a problem at the dock and the shipment was delayed.. 2nd story shipment is at dock in cinci but there tracking nuber is messed up and wont release it...... hmmm sounds odd but ok they promise clip on friday

Day 10: call ballastic still no word from zerolift and thus bgins zerolifts non answering of the phone (side note: they may say whatever they want about there phone systems... but I thinks its kinda funny when I try and call and theres no answer and then a friend with a different area code phone calls and you pick up 1st ring... you make your own judgement)

Day 17: at this point its been 2.5 weeks and no word, no motor and I have no wheels. I have missed a ton of work and I'm really gettin stressed... I finally start to get involved. After making a call to zero lift myself I am told the shipment is still at the dock and should be released by monday and all should be well.

Day 20: Ok its monday now and no word from zerolift...

Day 21: I tried to call all day with no success... I have resorted to having to make up AIM screen names to message these guys online so they will talk to me.... I am told Mike is personally delivering the clips in a few days not to worry everything is ok...

Day 30: OK I am officially wiggin outerolift is hardcore watching caller ID at this point not answering for me or ballastic speedwerks... yet some how they manage to answer when my girlfriend makes a test call from her 615 area code cell.... Luckily someone from the ohio area was in the shop that day so we made a call to zeroloft and what do you know they answered!!! so the story now shifts from yea we got it and its coming to we forgot to pick it up at the dock and it got shipped back to new york... bullsh*t I want my money back... Mike agrees to give my money back strangely easier than I expected... a little too easy... I want to drive up there and pick it up personally but after calming down I agree to have them overnight the check....

Day 31: Made preperations all morning to drive to jarco in georgia to pick up an actuall r33 front clip in stock... check arrives at ballastic and alan goes to cash it to give my money back.... WRONG!!! the check bounced sooooo cool and calmly I borrow another 3500 dollars drive to georgia and get my clip...

Day 32: I drive by the shop and see about my money... check still wont clear, but being the kind of shop they are they eat the cost and refund my money to me anyways.... GOOD GUYS....


let me just say that I am posting this on every forum that I belong to... I want the word out on these guys... If this isn't the right place to post this I apologize in advance

Brandon

[Malambri]

im having similar experiences :o

[Joey_330ci]

damn, that sucks man. sorry to hear it, glad you got your money back at least.

[Drag_S14]

Yay! for shady shops!

Sucks man, I can say I've had similar problems. The guy I bought my new SR from was supposed to ship me an ECU and MAF along with it. That was 3 months ago... At least I got the engine... :hs:

-Drag_S13

[sleepy240]

damn, that sucks man. sorry to hear it, glad you got your money back at least.
yea but at cost to my local shop.... I hated to have to put them in that position

[h23civic]

god why can't people just learn to do shit right, whether its wiring up the correct harness correctly for an engine swap w/o missing key parts, or just recieving the engine in the first place. there are seriously certain shops that i would fire bomb if i had a bomber!!!(j/k)

[Drag_S14]

what about removing check engine light bulbs? I hear that is the hawtness...

-Drag_S13

[NISMO]

It is becoming worse and worse to business anymore, especially if you can't drive to the shop and see whats going on in person. I hate contacting people over the phone, internet, etc.... just like you said it's to easy to avoid you.


Blake on a side note, let Bill know I will be by Monday, if you all are open.

[Drag_S14]

We will probably be here, just call first 266-6646

:)

-Drag_S13

[auto180sx]

sleepy240- sorry to hear that dude, that really blows.

[off topic]
im having similar experiences :o

the silviAr isnt done yet?!?!?! you bought it from me like.... a long ass time ago. you got the title didnt you? [/off topic]

[ZeroliftAuto]

Ok this is interesting, its about time people hear our side of the whole ordeal.
Shops we sell to need to stop passing the buck on us, I cannot tell you how
Frustrating it is when companies, even local shops that will go unnamed in this post, that take money from customers, then 2-3 weeks later call us up in a panic looking for an engine that there customer was led to believe we had already had on the way or that we had sitting here, Which intern makes us look like the "bad guys" of the whole situation.

As for the instance with Ballistic Speedwerks....
Ballistictried to pay for the clips with there credit card on 4 separate
occasions, the card being denied time after time, no biggie...it happens
sometimes.. so we asked for alternate forms of payment, since the CC was an issue we required a CERTIFIED CHECK, Ballistic then sent a regular company check VIA US MAIL that took almost a week to get here and then having to wait for there check to clear, that takes upto 5-7 days there. I'm pretty sure this wasn’t explained to you so once again, our side of the story. I didn't want to get into details but some things needed to be left answered so we are not put in that situation as being the "Bad Guys"

Yes the shipment was delayed, this isn’t your local Wal-Mart folks, people take allot of this for granted, yes we can get performance parts fast, so can allot of shops here locally and nationwide, I think people tend to forget that these products are coming from JAPAN aka the other side of the world. So when something Isn’t in stock and we have to order, it takes 2-4 weeks to arrive here to our doorstep. Balistic said that the tracking number was messed up, wrong information... the wire transfer to the shipping company was messed up preventing the shipping company to deliver our products. Sorry about the inconvenience and the situation at hand.

Also I understand everyone has been complaining about the phone situation here, we wholesale engines and performance products to over 150+ shops all over the United States & Canada, Mexico and surrounding countries. We are working very diligently to upgrade the phone system here to take on more phone calls. Has anyone ever tried ordering parts from companies such as Options Auto Salon? You can try calling and over and over again its busy or you are on hold for a few minutes. They are just simply swamped, its not that we are screening phone calls or we do not want to help out, we are a newer company here and grew allot faster than we originally anticipated and are very understaffed. We only have 2 lines and its very unprofessional to put someone on hold, so please keep calling, your car will be awnsered or please just leave a detailed message and someone WILL return your call.

Sorry for the long post everyone, we have had some problems here and there,as all businesses do. We have done everything in our power to correct situations when they arrise. There were just some things we thought everyone should know since alot of questions have been raised lately.

Thanks & Stay Tuned!
Zerolift Autolab

[boileralum]

You failed to respond to the changing stories as well as sending the rubber check to the originating shop. I give you a 2/10 since you actually made an effort to come here and try to potentially dupe future "customers".

[ZeroliftAuto]

You failed to respond to the changing stories as well as sending the rubber check to the originating shop. I give you a 2/10 since you actually made an effort to come here and try to potentially dupe future "customers".

the check NEVER bounced, we wrote a check for the refund, overnighted the check to the shop... another thing if our check ever would have bounced, whos business is that anyways?

[sleepy240]

my point exactly a reply yet nothing was really addressed

[nester]

Sorry for the delay in moderating. :o

[Nacho]

the check NEVER bounced, we wrote a check for the refund, overnighted the check to the shop... another thing if our check ever would have bounced, whos business is that anyways?

Signs point to "The people who were getting the refund"

Generally means that you spent their money, without giving them any product, so there's no way to get a refund. I'd like to know of a company that I plan on spending money with is spending my money on things besides what I ordered.

[boileralum]

the check NEVER bounced, we wrote a check for the refund, overnighted the check to the shop... another thing if our check ever would have bounced, whos business is that anyways?

It is the business of any potential customer who is looking to spend their hard-earned money.

[cvic-si]

honestly zerolift the verdict is not looking good! thanks for trying to post away the ordeal but it sounds as if someone really f-ed up here, and i think admitting to it instead of denying everything would get you further.....just my .02